What happens at puppy’s first grooming appointment?

For first time puppy grooms I like to get them comfortable with being handled and introduce them to the grooming experience without forcing them to stand still long enough for an all over trim. What that includes is nail trimming, ear cleaning, brush-out, gland expression (if needed), tearless facial scrub, warm massaging bath with all natural eco-friendly products, fluff dry, light face trim, feet, and sanitary trim, as well as teeth brushing. In my experience this approach makes for better future experiences and helps puppies feel more comfortable and happy about coming back to see me. Ultimately the goal is to set them up for positive grooming experiences throughout their lifetime.